Press the pasue button for consecutive 5-10 seconds. The screen will display 20 seconds countdown timer. During the countdown, press connect on the app, and choose your Treadly from the list (you will see a serial number of your Treadly). Once the 20 seconds are over, the unit will be paired.
If your unit is not entering pair mode via the handrail, try to pair the unit via the belt - First, make sure your Treadly is not in standby mode and tap gently with your foot 3 consecutive times on the belt (on the front part, where it’s closer to the screen). The countdown should start.
Please contact our customer support for additional troubleshooting as needed.