Walk on the belt for a few seconds until the Treadly belt stop. Did the unit count your steps? (look at the unit's screen).
The belt will continue to run as long as the sensors are detecting steps on the belt. If the unit counts your steps and still stopping after a few seconds - please reach our customer support for additional assistance.
If your unit didn't count your steps, there is some interference with the infra-red sensors that are located along the belt from both sides.
To solve it, you should verify if, indeed, that is the issue:
- Block/dim the light that potentially is the interfering light source (by turning the light off/moving the unit away/ close the curtains etc.)
- Make sure your shoes are without a reflecting bottom part.
- Click the switch button on the handrail and put the unit in auto mode
- Stand behind the back part of the unit, and tap with your foot on the back portion of the belt.
If you saw a row of horizontal lines appearing on the screen while you tapped, that means the infra-red sensors are working. Try to operate the unit via Auto mode to verify the sensors are operational all along the belt.
If the infra-red sensors are working, move your unit away from the light source that interfered with the functionality of the sensors.