All Treadly treadmills come with a 12-month warranty that covers the cost of repair (parts and labor) starting the day you receive your Treadly.
If your Treadly needs a repair, please reach out to Team Treadly to confirm. We will then assist with arranging for your Treadly to be brought back to our New Jersey facilities to be repaired by our specialty-trained Treadly technicians. Once received, repairs usually will take 2-3 business days to review and repair as necessary. If a repair takes longer than anticipated, or unexpected issues arise during repair, you will be updated by one of our team members accordingly.
If your Treadly is outside of the 12-month warranty and needs a repair, please reach out to Team Treadly who will assist you with the steps you need to take to get your Treadly repaired. These include payment for the repair and ground shipping to and from our New Jersey facilities.