When will I receive my refund?

If you have already completed the returns process, your refund will be processed when the unit has been received at our facility.

Once received, processing may take up to 7-10 business days before it will be visible on the card or in the account used for the original purchase. 

An email will be sent confirming that your refund has been processed back to your account.

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  • I requested a refund in October after purchasing a Treadly in August, but it never arrived. Customer service said ongoing supply chain issues continued to delay. After agreeing to the delay for two months, I requested a refund.. It is now mid-november and my refund still hasn't been processed by the Treadly team. It has now been over 3 weeks since a customer service agent agreed to process my refund by never did. I would advise extreme caution when purchasing from Treadly. 


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