When you see an OIL message on your Treadly's screen, it's a built-in feature to remind you to lubricate your unit. The message typically appears around every 100-125 miles or every 100,000 steps*.
Please note: if you lubricated your unit, the OIL message will not disappear on its own; you will need to reset the message.
To reset the OIL message:
-Lift and lock the handrail
-Hold the STOP button down on the handrail for 5-10 seconds
-A "Reset OIL" message should appear.
If you don't see the "Reset Oil" message, you can try power-cycling the Treadly:
- Turn off and unplug the Treadly
- Wait a few minutes
- Plug it into a different outlet and turn it on
- Go for a test walk
If neither of the above addresses the OIL message, please reach out to Team Treadly directly for additional troubleshooting.
*For the 2 Pro, you can set the frequency of the oil message to appear after a defined number of steps via the Treadly app. (Settings > Maintenance > Maintenance warning > Update). You will also see an option to reset your steps on the same menu.
Your instructions for resetting the OIL message is incomplete. After holding the STOP button for 5-10 seconds the Reset OIL message appears. What's next? No instructions given.